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collapse International Orders

There are no minimum quantity orders on a new few items. There are minimum quantities on other items.

The details are below-

No Minimum Quantity/value orders on:

- Scent of Samadhi: http://www.sensitiveplanet.com/category.jhtm?cid=20

- Yoga Music & Spoken Word Audio: http://www.sensitiveplanet.com/category.jhtm?cid=127

- Puja Supplies: http://www.sensitiveplanet.com/category.jhtm?cid=10017

- YOGA ART GALLERY: http://www.sensitiveplanet.com/category.jhtm?cid=6

- Lamp of the Awake: http://www.sensitiveplanet.com/category.jhtm?cid=128

- Copper Drinking Cup http://www.sensitiveplanet.com/category.jhtm?cid=137

 

Items where minimum order values apply: ($35)

- Ayurveda & Herbal Remedies/ Teas/ Essential & Massage Oils

- Rudraksha Items/ Malas/Rosaries - Tantric ayurveda products

 

We recommend you to check with us on the shipping charges and minimum quantities if you have any doubt. The general policy on items that do carry min order value is the min $35 per order.

 


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collapse U.S. shipping charges
We charge $3.99 per pound for shipping. For every additional pound we charge $2.00. We ship by USPS First Class/Priority. Depending on destination, occasionally the rates need adjusting. Our products are mentioned, generally, as one pound each and therefore, we will need to adjust the shipping costs sometimes to reflect the actuals. You will be notified by phone or email and we will send your order out once we get confirmation from you.

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collapse Privacy Policy
Under no circumstance will we ever give out or sell or trade your contact info (address & email) that you have trusted us with. Our newsletters are sent out by SensitivePlanet.com (info@sensitiveplanet.com) and our yoga newsletter of yogic insights and yoga tips is through Nandhi.com (aananda27@aol.com)

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collapse Contact us!
You can contact us by phone 310-451 7377 or by email info@sensitiveplanet.com

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collapse Work Days
We work Mondays to Sundays with the exception of Thursday- Thursdays being our meditation day.

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collapse Shipping - turn around time
We normally process and ship within 3 working days. If you however, are in urgency, please make a note of this urgency in the box at the shopping cart or call us 310-451 7377 If we are out of stock, we will inform you. We will not charge you until the item/s is shipped.

Direct link to this Question:

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collapse Shipping within USA/Canada
Shipping rates are extra for Canada through shipped through USPS. We normally ship exclusively by USPS first class or priority with delivery confirmation for orders within USA. For Canada, we ship through USPS International Priority and we will have the customs no of USPS for your reference. If you wish for expedited shipping please mention this at the check out point. We will revert back to you with the additional cost and after your confirmation, then ship it for you.

Direct link to this Question:

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collapse International Shipping Rates
Any country other than contingent USA will be deemed international, i.e, Hawaii, Alaska, Puerto Rico will be deemed within USA. Canada will not be. Shipping and handling varies for international orders- country to country. We will get back to you with the confirmed shipping rates and reconfirm the order with you.

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collapse PayPal: How to?
We accept Paypal payments though Paypal is not integrated into the shopping cart system. To make payment by Paypal- proceed to the check out on wwww.sensitiveplanet.com and utilize the amount information (i.e, product rate, shipping amount, tax if applicable) on your Paypal detail scetion as you pay by Paypal. Our Paypal address is info@sensitiveplanet.com

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collapse I've never purchased anything online before. How do I use the shopping cart?
The shopping cart is simple. When you want to purchase an item, click the "buy" button at the bottom of the product. That product will then be added to your shopping cart. After adding the product to your shopping cart, just follow the instructions that appear at the bottom of the shopping cart page.

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collapse I've never shopped on the site before. Where should I start?
Products recommended page has been created specifically with you in mind.Check out the products there. Before you start shopping, create a free account with us by clicking on the "Register" link at the top of the page. You will need to create an account before you purchase any products.

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collapse Do I get free shipping on international orders?
We offer free shipping for some products - for within USA. We do not offer free shipping for international orders. Our shipping rates are however lower for those products that are offered as free shipping within USA.

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collapse Is it safe to use my credit card on this website SensitivePlanet.com?
Yes, we have a secure site using SSL encryption. You can feel assured that no one else will be able to view your credit card information or other personal information.

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collapse Returns and exhange
For orders within United States: For retail sales: If you're not satisfied with any product you order from Sensitive Planet, just return it in unused condition within 30 days of receiving it (along with a copy of your receipt) for an exchange, refund, or store credit. This policy does not apply however to any item made specially for you. If the item you're returning is defective or not what is listed on your invoice, Sensitive Planet will reimburse your shipping costs to send it back to us. Specially made items: Also note that custom made products or products imported specifically for you from India (Rudraksha section) items cannot be returned. For wholesale sales: No returns There are no returns on our wholesale orders. We recommend that you first purchase a single or couple of units and satisfy yourself with the product before placing your order on wholesale quantities with us. For orders outside the continental United States: The policy is the same as with continental US orders, except that the customer is responsible for any shipping costs incurred (unless the wrong item was delivered or the item is defective).

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collapse Wholesale Account
To become a wholesaler, all you will need to do is to go to the particular product wholesale page, following the menu on the left, and place your order. You will be prompted to enter to resale number initially as you create an account with us. You can call us for any assistance 310-451 7377

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collapse Wholesale returns policy
There are no returns on our wholesale orders. We recommend that you first purchase a single or couple of units and satisfy yourself with the product before placing your order on wholesale quantities with us

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collapse What is the fastest way to find a product?
Type in the product name, product number, or description in the quick search box and click "go."

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collapse What if I'm a retailer or a wholesaler and I would like to have my products listed on your website?
Click on the "Contact" tab at the top of the page. Send us an email giving your info and request. We will then contact you as soon as possible regarding your request.

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collapse What if I want to change my billing address or any other type of personal information?
Click on the "My Account" tab at the top of the page. You will then enter an account management center. Click on the "Edit My Account Information" tab and make necessary changes.

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collapse What if I already purchased a product and want to see if it has been shipped?
First, log-in and then click the "Order Status" tab at the top of the page. You are then able to view your order status and/or history.

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